The Use of Omni Channel Platform in the Hospitality Industry
Gone are the days when customers didn’t mind waiting for hours for a resolution. Thanks to AI chatbots, these days most businesses respond to their customers within minutes. In case you are still testing the patience of your clients in today’s fast-paced world, it is high time to personalize and automate your customer support with the help of chatbots. Whether it is the healthcare sector or the retail industry – everyone is using chatbots for resolving queries and offering round-the-clock customer assistance. The hospitality sector too relies on chatbots to automate their sales and other processes. Are you still doubtful how the Omni Channel Platform will prove advantageous for your clients and your business? Here’s everything you need to know before you look for the best AI platform to keep customers happy. What functions can chatbots perform? A chatbot keeps your customers engaged 24 x 7. It can effectively handle the following tasks: Providing information to people about